Return Policy

Effective Date: January 1, 2024

Our Satisfaction Guarantee

At Vivoplanetau, we are committed to your complete satisfaction with our premium desk accessories. We stand behind the quality of our products and want you to be delighted with your purchase. If you are not satisfied, we offer a straightforward return and exchange process.

Return Timeframe

You may return eligible desk accessories within 30 days of the delivery date. Items must be in their original condition, unused, unworn, and in the original packaging with all tags, labels, and documentation intact.

Please retain your order confirmation and shipping documentation as proof of purchase.

Eligible Items for Return

The following desk accessories qualify for return:

• Items in original, unused condition with all packaging
• Standard collection items purchased at regular price
• Defective or damaged items received in error
• Items shipped incorrectly due to our error

Non-Returnable Items

The following items cannot be returned or exchanged:

• Custom-made or personalized desk accessories
• Items with custom engraving or monogramming
• Products marked as final sale or clearance
• Items showing signs of use, wear, or damage
• Items without original packaging or tags

How to Initiate a Return

Follow these simple steps to return your desk accessory:

1. Contact our customer service team at clients@vivoplanetau.world or call +1 424-256-2861 within 30 days of delivery
2. Provide your order number and reason for return. You will receive a Return Authorization Number and detailed instructions
3. Carefully package the item in its original packaging with all accessories and documentation
4. Attach the provided return label to the package
5. Ship the package using a trackable shipping method. We recommend insuring valuable items
6. You will receive email confirmation once we receive and process your return

Refund Processing

Upon receiving your return, we will inspect the desk accessory to verify it meets our return policy requirements. This inspection typically takes 3-5 business days.

Once approved, your refund will be processed within 5-7 business days to your original payment method. Please allow additional time for your financial institution to post the credit to your account.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Product Exchanges

If you would like to exchange your desk accessory for a different item, please contact our customer service team. We will guide you through the exchange process.

If there is a price difference between items, we will either refund the difference or request additional payment as applicable.

Damaged or Defective Products

If you receive a damaged or defective desk accessory, please contact us immediately upon receipt. Do not use the product.

Please provide photographs of the damage and original packaging to expedite the resolution process.

We will arrange for a replacement or full refund at no additional cost to you, including return shipping.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The return is due to our error or mistake
• The product is defective or damaged upon arrival
• We shipped an incorrect item

In these cases, we will provide a prepaid return shipping label at no cost to you.

International Returns

International customers are responsible for all return shipping costs, customs fees, and duties. We recommend using a trackable, insured shipping method for valuable items.

Please note that customs fees and import duties are non-refundable.

Restocking Fee

We do not charge a restocking fee for standard returns that meet our policy requirements.

However, special order or custom items may be subject to a restocking fee of up to 20% of the purchase price if returned.

Questions About Returns

Our customer service team is here to help with any questions about returns or exchanges:

Vivoplanetau
2008 Westwood Blvd, Los Angeles, CA 90025
Phone: +1 424-256-2861
Email: clients@vivoplanetau.world